How Can We Help You?

Frequently Asked Questions

• How do I connect my exchange account?

  To connect your exchange account, first navigate to the "Exchanges" section in your dashboard. Click on "Add New Exchange" and select your exchange from the dropdown list. You'll need to generate API keys from your exchange account with the appropriate permissions (read and trade, but not withdrawal). Copy your API key and secret from the exchange and paste them into the fields provided. Click "Connect" to complete the process.

• Is my API key information secure?

  Yes, we take security very seriously. Your API keys are encrypted using AES-256 encryption before being stored in our database. We never store your API secret in plain text. Additionally, we recommend that you create API keys with trading permissions only (no withdrawal access) and enable IP restrictions when possible on your exchange account to only allow our platform's IP addresses.

• What trading strategies does the platform offer?

  CryptoTrader offers multiple trading strategies including Grid Trading, Dollar-Cost Averaging (DCA), MACD crossover, Bollinger Bands, and RSI-based strategies. Each strategy can be customized with various parameters such as trading pairs, investment amount, take profit levels, stop loss settings, and more. You can also create and test your own custom strategies through our advanced strategy builder.

• How do I know if my bot is profitable?

  You can track your bot's performance in the "Performance" tab on your dashboard. We provide detailed analytics including total profit/loss (in both cryptocurrency and USD), number of trades executed, win rate, average profit per trade, and ROI percentage. You can view performance data for different time periods (daily, weekly, monthly) and export detailed reports for further analysis.

• What happens if there's a market crash?

  Our platform includes several risk management features to protect your funds during market volatility. You can set stop-loss levels for your bots to automatically exit positions if prices drop below a certain threshold. You can also enable our "Market Volatility Protection" feature, which automatically reduces position sizes or pauses trading during extreme market conditions. Additionally, each strategy can be configured with its own risk parameters.